About Me
Experienced Customer Success Manager with a strong background in B2B communication, process optimization, and CRM systems. Multilingual and specialized in structured customer support, technical communication, and efficient workflow design.
Experience
Customer Success Manager
Legal Hero GmbH
Communication with lawyers and law firms, documentation and case management, process optimization, resource planning, and coordination between internal departments.
Sales Manager / Brand Manager
Spare Music
Managed advertising for B2B clients, handled budget planning and data analysis, built and coordinated teams, and generated over 5M USD in revenue.
Recruiter
JobSquad
Recruitment through social platforms, candidate interviews, relocation support, and CRM-based applicant management.
Team Leader
Emma GmbH
Led a 9-person team, managed operations and scheduling, and maintained customer satisfaction above 90%.
Sales Manager / Brand Manager
Get The Sound
Created and managed Google, Facebook, Instagram, and TikTok ads, designed visual creatives, coordinated with artists and investors, and managed a B2B client portfolio.
Mobility Genius
Ubeeqo
Handled inbound and outbound customer support, verified new customers, and managed emergency cases related to vehicle breakdowns.
Sales Specialist
Facebook / Meta
Created and managed Instagram and Facebook ads, advised up to 150 B2B customers per quarter, and drove cross- and upselling through outbound campaigns.
Animateur
Vita L'Ocio / Acctiv / Sounds Good Animation
Worked as sports and chief animateur, led teams of 2 to 15 staff members, supported product/show sales, and improved customer communication.